Privacy Policy | 247 Emergency Plumber Edinburgh

Our Approach to Your Privacy

Let's be honest: nobody enjoys reading privacy policies written in thick legal jargon. We are a local Edinburgh plumbing business, not a massive tech corporation harvesting your data. We only collect the information we absolutely need to turn up at your door and fix your plumbing issue.

Below is a plain-English breakdown of what information we collect, why we need it, and how we keep it safe. We operate fully in accordance with the UK General Data Protection Regulation (UK GDPR).

What Information We Collect

When you call us or fill out our contact form, we ask for a few basic details:

Your name: So our engineers know who to ask for.
Your address: So we know where to drive the van to fix the problem.
Your phone number: So we can call you if we're stuck in traffic on the bypass or struggling to find your flat.
Your email address: So we can send you your quote, your invoice, and your guarantee documentation.
Details of the problem: Photos or descriptions of your burst pipe, broken boiler, or blocked drain so we can bring the right tools.

How We Use Your Information

We use your details for exactly what you'd expect:

To provide you with an accurate quote.
To dispatch an engineer to your property.
To process your payment once the job is done.
To keep a record of the work we did, which is necessary for your guarantee and our own tax/accounting purposes.

We do not sell your data. We will never pass your name, number, or email to third-party marketing companies. You won't start getting spam calls just because you hired us to fix a leaky tap.

Who We Share Your Data With

The only people who see your data are the people who need to. This includes:

Our own employed engineers (so they can reach you).
Our secure payment processor (when you pay by card).
Our accountants (who look at our invoices at the end of the tax year).

How Long We Keep Your Data

We keep records of our invoices and guarantees for up to 7 years, as required by HMRC for tax purposes. If you just called for a quote and decided not to use us, we delete your details within a few months. We don't want to clutter up our system with old data any more than you want us holding onto it.

Your Rights

Under UK law, you are in control of your personal data. You have the right to:

Ask us what information we hold about you.
Ask us to correct any mistakes in your data (like a misspelled street name).
Ask us to delete your data entirely (except for the invoices we legally must keep for tax reasons).

Get In Touch

If you have any questions or concerns about how we handle your privacy, just drop us an email at info@247plumbingedinburgh.co.uk or call us on 07428 693250. We'll be happy to clear things up for you.

Last updated: May 2026